Many people in our region are facing affordability challenges. At the same time, the cost of providing essential utility services, including electricity, water, sewer, and garbage, continues to rise. Seattle City Light and Seattle Public Utilities offer programs and payment options to help customers manage their utility bills. To help more households access savings, Seattle… [ Keep reading ]
Seattle Public Utilities (SPU) is expanding access to Utility Assistance resources with new, in‑person support hours at the Seattle Municipal Tower (SMT). Beginning June 2nd, customers can now speak directly with Utility Assistance staff every Tuesday and Thursday from 10:00 a.m. to 2:00 p.m. at the 4th-floor Customer Service Desk…. [ Keep reading ]
At Seattle City Light (SCL) and Seattle Public Utilities (SPU), we believe great service starts with listening to you. We’re introducing our upgraded Customer Care phone system, designed to make it easier for you to connect with us, no matter what language you speak. When you call, you’ll be guided… [ Keep reading ]
At Seattle Public Utilities (SPU), we know that delivering essential services goes beyond turning on the tap. It’s about showing up for people with empathy, understanding, and solutions when they need them most. Few people embody that spirit more than Carol Wellman, who has spent the past 8.5 years serving… [ Keep reading ]
At Seattle Public Utilities (SPU), we’re committed to making utility services more affordable and accessible for everyone. We understand that many customers are facing financial challenges, and we’re here to help. In addition to our customer programs like the Toilet Replacement Rebate, Side Sewer Assistance Program, Free Waste Disposal Service,… [ Keep reading ]
Seattle is facing a housing affordability crisis. As the city grows and development patterns shift, Seattle Public Utilities (SPU) is rethinking how development-related infrastructure is funded — aiming to distribute costs more fairly and equitably across the city. On April 23, 2025, Mayor Bruce Harrell introduced legislation to support housing… [ Keep reading ]
Seattle Public Utilities (SPU) employees provide drinking water, sewer, drainage, and waste services every day—essential work to support healthy communities and protect our environment. The Utility also prepares for complex challenges such as climate change, pollution, earthquakes, unpredictable materials costs, and more. Our Strategic Business Plan (SBP) Update outlines the… [ Keep reading ]
On the 47th floor of the Seattle Municipal Tower lies a treasure trove of history, but it’s not what one might expect. It’s the Seattle Public Utilities (SPU) Engineering Records Center, known as the “Vault.” Under the charge of Supervisor Geoffrey Brown and his team of experts, the Vault is… [ Keep reading ]
