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Seattle Public Utilities Vault Preserves City’s Infrastructure History

On the 47th floor of the Seattle Municipal Tower lies a treasure trove of history, but it’s not what one might expect. It’s the Seattle Public Utilities (SPU) Engineering Records Center, known as the “Vault.” Under the charge of Supervisor Geoffrey Brown and his team of experts, the Vault is… [ Keep reading ]

Working on Thanksgiving: How SPU Shows Up for Seattle

“When I go home, I know I’ve done something beneficial.” —Pete Blunk, SPU Water Systems Operator It meant missing one of the most traditional holidays in the nation and a bounty of home-cooked Thanksgiving food. For employees of Seattle Public Utilities (SPU) who worked this year on the holiday, the… [ Keep reading ]

Phong Tang, a Water Meter Reader, Represents SPU and Builds Community

Clare McFrazier, a Strategy and Planning Advisor with Seattle Public Utilities (SPU), recently spent time with her colleague, Phong Tang, to learn about his work in Seattle neighborhoods. McFrazier and Tang are part of SPU’s Customer Care Division. On Wednesday, May 3, I had the opportunity to job shadow with… [ Keep reading ]

Stakeholder Meeting for System Development Charges and Utility Infrastructure Funding Options

To ensure our processes for System Development Charges (SDCs) are clear and transparent and to provide stakeholders with the opportunity to weigh in on key issues and concerns, Seattle Public Utilities (SPU) is hosting a virtual meeting on Thursday, May 25, 2023. All are welcome to join. Throughout April and… Filed Under: Customer Service & Resources, News

Applications for SPU’s Waste-Free Communities Matching Grant are now open!

Seattle Public Utilities is excited to announce that applications for our Waste-Free Communities Matching Grant are now open! Awards up to $40,000 are available and applications are due by March 24, 2023. Waste prevention means creating less waste so fewer materials go into the recycling, composting, and landfill. We can… Filed Under: Customer Service & Resources, Garbage, Recycling, & Compost, News

2023 Martin Luther King Jr. Day Collections Schedule  

Due to the recognition of Martin Luther King Jr. Day, some customers in Seattle will be on a one-day delayed collection schedule. The delayed collections are due to a new Recology and Teamster’s labor agreement that now recognizes MLK Day as a non-service day. Seattle Public Utilities and the City of Seattle fully support recognition of this holiday and a citywide modification of solid waste collections in the future. Transfer Stations will be open this MLK Day. 

Due to Winter Weather, Residential Collection in Seattle is delayed by one day this week: 12/20/22 – 12/24/22 UPDATES BELOW:

Due to winter weather conditions, there will be delayed residential garbage, recycling, and food/yard waste pickup in Seattle for customers in Seattle today, Tuesday, Dec. 20 through the rest of the week. SPU’s Household Hazardous Waste sites and transfer stations are closed to customers today, Tuesday Dec. 20 and will attempt to reopen tomorrow, weather permitting. 

Contact Center Hours Temporarily Extended through Nov. 5

Starting Oct. 8 through Nov. 5, customers can call the Contact Center on Saturdays from 8 am to noon. Saturday hours will be temporarily offered through at least the month of October. The temporary Saturday hours will provide additional opportunities for customers who have questions or need assistance. In addition,… [ Keep reading ]

Scammers are Posing as Your Utility. Here’s How You Can Spot a Scam.

You may have noticed an increase in scammer phone calls and text messages. Their methods continue to advance and target seemingly everyone, including utility customers. They are even taking advantage of the heightened stress caused by the pandemic to demand financial and personal information in addition to threatening to shut… [ Keep reading ]

News Release: City of Seattle Utilities Expand Assistance and Payment Plans for Customers Struggling to Pay Their Bills

SEATTLE (April 28, 2022) – Seattle City Light (SCL) and Seattle Public Utilities (SPU) today announced new flexible payment plans and expanded assistance for customers who are struggling to pay their bills. Customers are urged to visit seattle.gov/UtilityBillHelp or contact the utilities immediately to learn more about their options. Both… [ Keep reading ]