At Seattle City Light (SCL) and Seattle Public Utilities (SPU), we believe great service starts with listening to you. We’re introducing our upgraded Customer Care phone system, designed to make it easier for you to connect with us, no matter what language you speak. When you call, you’ll be guided… [ Keep reading ]
At Seattle Public Utilities (SPU), we know that delivering essential services goes beyond turning on the tap. It’s about showing up for people with empathy, understanding, and solutions when they need them most. Few people embody that spirit more than Carol Wellman, who has spent the past 8.5 years serving… [ Keep reading ]
At Seattle Public Utilities (SPU), we’re committed to making utility services more affordable and accessible for everyone. We understand that many customers are facing financial challenges, and we’re here to help. In addition to our customer programs like the Toilet Replacement Rebate, Side Sewer Assistance Program, Free Waste Disposal Service,… [ Keep reading ]
Seattle is facing a housing affordability crisis. As the city grows and development patterns shift, Seattle Public Utilities (SPU) is rethinking how development-related infrastructure is funded — aiming to distribute costs more fairly and equitably across the city. On April 23, 2025, Mayor Bruce Harrell introduced legislation to support housing… [ Keep reading ]
Seattle Public Utilities (SPU) employees provide drinking water, sewer, drainage, and waste services every day—essential work to support healthy communities and protect our environment. The Utility also prepares for complex challenges such as climate change, pollution, earthquakes, unpredictable materials costs, and more. Our Strategic Business Plan (SBP) Update outlines the… [ Keep reading ]
On the 47th floor of the Seattle Municipal Tower lies a treasure trove of history, but it’s not what one might expect. It’s the Seattle Public Utilities (SPU) Engineering Records Center, known as the “Vault.” Under the charge of Supervisor Geoffrey Brown and his team of experts, the Vault is… [ Keep reading ]
“When I go home, I know I’ve done something beneficial.” —Pete Blunk, SPU Water Systems Operator It meant missing one of the most traditional holidays in the nation and a bounty of home-cooked Thanksgiving food. For employees of Seattle Public Utilities (SPU) who worked this year on the holiday, the… [ Keep reading ]
Clare McFrazier, a Strategy and Planning Advisor with Seattle Public Utilities (SPU), recently spent time with her colleague, Phong Tang, to learn about his work in Seattle neighborhoods. McFrazier and Tang are part of SPU’s Customer Care Division. On Wednesday, May 3, I had the opportunity to job shadow with… [ Keep reading ]
To ensure our processes for System Development Charges (SDCs) are clear and transparent and to provide stakeholders with the opportunity to weigh in on key issues and concerns, Seattle Public Utilities (SPU) is hosting a virtual meeting on Thursday, May 25, 2023. All are welcome to join. Throughout April and… Filed Under: Customer Service & Resources, News
Seattle Public Utilities is excited to announce that applications for our Waste-Free Communities Matching Grant are now open! Awards up to $40,000 are available and applications are due by March 24, 2023. Waste prevention means creating less waste so fewer materials go into the recycling, composting, and landfill. We can… Filed Under: Customer Service & Resources, Garbage, Recycling, & Compost, News
