Posts categorized under Emergency Archives - At Your Service

Scammers are Posing as Your Utility. Here’s How You Can Spot a Scam.

You may have noticed an increase in scammer phone calls and text messages. Their methods continue to advance and target seemingly everyone, including utility customers. They are even taking advantage of the heightened stress caused by the pandemic to demand financial and personal information in addition to threatening to shut… [ Keep reading ]

Solid Waste Collection Delays FAQs (Late December 2021-Early January 2022)

In late December 2021, Seattle experienced collection delays for most residential customers due to snow and ice. These delays can make it difficult to know when your next collection is going to be, and we have answers! Question: What should I do if my collection was missed last week (12/27/21-1/1/22)? Answer: Residential customers… [ Keep reading ]

Winter Weather Impacts for Solid Waste Collection Services – Week of 12/27/21 (Updated for collections 12/31/21)

Due to remaining icy and unsafe conditions on many residential streets, residential garbage, recycling, or food/yard waste pickup are canceled for Friday, December 31. Transfer stations and the Household Hazardous Waste Facility will remain open with normal hours.  All collections are scheduled to resume next week starting Monday, Jan 3. All missed residential customers are permitted to set… [ Keep reading ]

Winter Weather Causing Solid Waste Service Interruptions: Here’s What You Need to Know

SPU SERVICE UPDATES (last updated 12/28/21, 8:19 PM) Commercial & multifamily collections will resume on 12/29.  Transfer stations and Hazardous Waste drop-off remain open with normal hours. Monday (12/27) residential customers will be collected Monday (1/3).  Tuesday (12/28) residential customers will be collected Tuesday (1/4).  *Wednesday (12/29) residential customers will be collected Thursday… [ Keep reading ]

Preparing for Seattle Winter Weather

With winter weather on the way, SPU has some helpful tips for Seattle residents on how they can prepare beforehand as well as what to do during inclement weather. Seattle may not be known for severe and relentless winter weather, but from time to time, winter storms can hit. A… [ Keep reading ]

Hygiene Trailers Hit 40,000 Mark

40,000-That’s how many showers have been taken at the hygiene (shower) trailers Seattle Public Utilities (SPU) deployed in late May 2020, soon after the pandemic began.   For perspective-a packed house watching the Mariners at T-Mobile park is about 40,000 so that’s a lot of showers!    Chris, an employee of nonprofit Uplift Northwest who helps keep the showers clean and ensures guests have what they need… [ Keep reading ]

Due to Excessive Heat, Modified Residential Collection for June 28-29

Monday customers: Set out recycling & garbage ONLY at 6am. Do not set out food/yard. Food/yard waste will be collected next Monday. Tuesday customers: Set out all carts by 6am. Wednesday – Friday customers: No changes. Monday customers will be able to put out double food/yard waste on their next collection day. If your recycle or garbage are not picked up by 6 pm, please report them as a missed collection online or by calling (206) 684-3000. Monday customers please do not report food/yard misses this week, wait for next week collection.

Important Service Updates Due to Forecasted Extreme Heat

Seattle’s North & South Transfer Stations will close at 2 pm on Sunday (6/27/21) and Monday (6/28/21) to self-haul customers. This is in an effort to protect SPU staff and our customers from heat related illnesses while continuing to wear masks per CDC guidance during the COVID-19 pandemic. In order to reduce fire-related risks at… [ Keep reading ]

Due to Winter Weather, Delayed Residential Collection week of Monday, February 15, 2021

Due to winter weather conditions, there will be no residential garbage, recycling or food/yard waste pickup in Seattle today, Monday, February 15, 2021. Weather and road conditions permitting, garbage, recycling, and food/yard waste service will resume Tuesday on a revised schedule — with customers scheduled for pickup today (Monday) collected… [ Keep reading ]

How to Prepare for a Seattle Winter

While Seattle isn’t known for harsh winters, it never hurts to do a little preparation before temperatures dip below freezing. Follow these helpful tips and you’ll be ready to enjoy a Seattle Winter. Be Prepared: Protect Your Pipes From Freezing During colder weather, here are some good tips to help… [ Keep reading ]