At Seattle City Light (SCL) and Seattle Public Utilities (SPU), we believe great service starts with listening to you. We’re introducing our upgraded Customer Care phone system, designed to make it easier for you to connect with us, no matter what language you speak.
When you call, you’ll be guided more smoothly to the right support and can now choose your preferred language right at the start of the call. You can select from:
- English
- Español (Spanish)
- Tiếng Việt (Vietnamese)
- 廣東話 (Cantonese)
- 普通话/国语 (Mandarin)
- Af-Somali (Somali)
- Tagalog
- 한국어 (Korean)
- Plus, an “Other languages” option for additional support
You can have free interpretation services. With this new system, you’ll be connected directly to help in your preferred language, saving you time and making it easier to get the support you need.
This update is about more than technology; it’s about you. Every customer deserves to be heard and supported. By expanding our in-language options, we’re strengthening our commitment to equity, respect, and accessibility, and helping build a Seattle where everyone can access essential services with ease and confidence.
If you need help with your utility services, just call (206) 684-3000 and select your preferred language at the beginning of the call. Our interpretation services are free and always available to you.